Out Of Hours
Emergency Out Of Hours Calls
The practice is open from 8.00am to 6.30pm Monday to Friday. Outside these hours, an emergency service, contracted by East Sussex Downs and Weald Primary Care Trust, is provided by South East Health Limited. You may telephone them direct on 0845 155 2255 (If you telephone the surgery there will be a message giving the South East Health Limited number).
The service provides:
- Medical advice from a health professional, which may involve a doctor calling you back, so please keep the line free.
- An appointment to see a doctor at your closest medical centre (Crowborough Hospital). The doctors will see patients by appointment only, so do telephone first.
- If you are too ill, disabled or elderly to travel, you can request a home visit. The maximum waiting time is three hours and the visiting doctor will prioritise the call.
Your own GP will be informed of your consultation the following morning, and he/she will continue to be responsible for all consultations and home visits between the hours 8.00am and 6.30pm on weekdays.
Please note that all requests for immediate appointments or home visits which are received by the practice before 6.30pm on weekdays will be dealt with by the practice, even though the consultation or visit may not necessarily be made until after surgery hours.
NHS Direct
NHS Direct is a 24-hour confidential telephone service. You can ring for nurse advice if you are feeling ill and are unsure what to do, or for health information on particular conditions such as diabetes and allergies. NHS Direct can also tell you where to find your nearest GP, pharmacist, dentist or support group. You can call NHS Direct at any time, day or night, on 0845 4647. For deaf people and those hard of hearing, a textphone service is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service.
NHS Direct Online
You can visit the NHS Direct Online website at www.nhsdirect.nhs.uk for health advice and information for you and your family. There is a self-help guide to treating common health problems at home, an encyclopaedia covering hundreds of illnesses and conditions, and a directory of local health services such as doctors, pharmacists and dentists.
